Win-Win Negotiations

Aim:
In today’s world, regardless of the position we hold in our
organization, our work day is a series of negotiations. The ability to
use win-win negotiation skills can make all the difference in our
negotiation success and is essential to influencing people and
facilitating constructive, positive relationships.
“Those convinced against their will are of the same opinion still” Dale
Carnegie

Objective:
Upon completion of this program, participants will be able to:

• Assess negotiation skills and identify qualities of successful
  negotiators.
• Generate win-win outcomes through planning and
  preparation.
• Apply negotiation approaches to achieve mutually
  beneficial results.

Participants’ Profile:
The program is addressed to all involved in negotiations through the
work they pursue, either in the banking industry or finance industry
at large. This includes:

• Branch Managers
• Loan Officers
• Arrears Officers
• Recovery Officers
• Termination Officers
• Customer Representatives
• Relationship Managers,
• Business Development Managers