In today’s world, regardless of the position we hold in our organization, our work day is a series of negotiations. The ability to use win-win negotiation skills can make all the difference in our negotiation success and is essential to influencing people and facilitating constructive, positive relationships.
“Those convinced against their will are of the same opinion still” Dale Carnegie
Upon completion of this program, participants will be able to:
- Assess negotiation skills and identify qualities of successful negotiators.
- Generate win-win outcomes through planning and preparation.
- Apply negotiation approaches to achieve mutually beneficial results.
The program is addressed to all involved in negotiations through the work they pursue, either in the banking industry or finance industry at large.
- Branch Managers
- Loan Officers
- Arrears Officers
- Recovery Officers
- Termination Officers
- Customer Representatives
- Relationship Managers,
- Business Development Managers