Certificate in Retail and Digital Banking (CertRDB)

The retail banking sector is facing an unprecedented level of change from rapid digital developments and new innovative products, ever-demanding customer expectations and data regulations.
The Certificate in Retail and Digital Banking (CertRDB) has been designed to update your skills to meet these new challenges, expand your knowledge, support your bank and advance your career.
CertRDB aims to provide students with essential knowledge of the new financial services environment, increased regulatory requirements, and the impact that digital innovation has on customer services and bank processes.

Key content areas

  • New and emerging bank business models, retail products and services.
  • Changing customer expectations and behaviours and the implications for customer delivery channels.
  • Digital innovation and its impact on retail banking, including product delivery, customer support and expectations.
  • The impact of technologies on bank processes.
  • The capture, analysis and use of customer data by banks.
  • Digital influences and risk implications for banks.
  • The effect of regulation and legislation on financial services organisations and their customers.
Retail bankers and bankers involved or interested in digital finance.
There are no entry requirements for CertRDB, however you need to be satisfied of your ability to study in English at this level.
*Register through CIFS to benefit from a reduced course fee.

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Awarding Body

The London Institute of Banking & Finance
The London Institute of Banking & Finance focuses on lifelong learning; equipping individuals with the knowledge, skills and qualifications to achieve what they want throughout their career and life

Course Duration​

Complete in 6-12 months.

Study Type

Online study all year round.


Assessed through multiple-choice examination.

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